D3D Security System assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 85% refund of the cost of the product (15% shall be charged as Order Processing charges.)
You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product or email us at firstname.lastname@example.org
Returns made without notice SHALL NOT qualify for a refund.
You may return the product to us at the below mentioned address:
4 VANCOUVER DRIVE
Phone : +44 (0)2080043939
- Customer needs to bear the shipping costs while returning the products.
- We shall not refund the shipping charges paid by you while purchasing the item.
- We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
- At any point of time, the refunds will not exceed the actual value of the goods.
- Returns would not be accepted for products specially customized according to specific requirements . However, we would accept returns if we are believe there was any fault from our end.
- Any complaint with regards to the damage or malfunction or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
- In case of product return, we will issue a refund once we receive the product back at our office.
- If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 10 Days.
- Within 10 days merchant will reviewed the damaged product received from customer and after 3 days merchant will be delivered the replacement of product.
Warranty / Return / Replacement Policy
In case of replacement / repair or refund of the faulty product, It will take 10-15 working days to test the product and issue a replacement or repair of the product. Please note that testing period will be applicable from the date of receiving product in D3D service center.